Refund Policy

Last updated: 3 October 2026

Our products are digital services. This policy explains when we refund a payment and how to ask. Where a product's own terms or the law where you live give you more, those apply.

Cancelling

You can cancel a subscription at any time, and you keep access until the end of the period you've already paid for. Cancelling stops future charges.

When we refund

• Charged in error — a duplicate charge, a charge after you cancelled, or a charge for something you didn't receive: refunded in full.
• Can't use what you paid for — if a problem on our side stops a product from working and we can't fix it within a reasonable time: refunded for the unused part.
• Otherwise — once a paid period has started, payments are generally not refundable, except where the law requires it.

How to ask

Email support@samneon.com within 30 days of the payment, from the email address you paid with, with the date and amount. We reply within two working days.

How refunds are paid

• Card payments go back to the card you paid with, usually within 5–10 working days.
• Cryptocurrency payments are refunded to a wallet address you give us, for the amount paid in US dollars at the time of the payment.
• Purchases made through an app store are refunded by that store under its own policy; we'll point you to the right place.

Contact

Samneon Ltd · support@samneon.com